If you missed Denny’s presentation, you can view the recording here:
Denny Brown is co-founder of Expert Support, a company of contract technical writers that provide documentation to companies in the Bay area. In this presentation, he will present a process model that describes how he and his team developed customized expert systems and show how the same principles apply to technical communication.
Denny will also explore aspects of artificial intelligence that enable us to better understand and communicate complex technical information. Many of Denny’s findings resulted from years of developing commercial expert systems for software companies.
About the presenter
Denny Brown co-founded Expert Support with Jan Clayton in 1990. The original vision for the company was to provide support to software companies in all of the services that surround core software development.
Denny observed that many software companies, while very good at software development, were not as good with auxiliary services like documentation, training, customer support, and professional services. These services required more attention to the human side of software, focusing on the needs of the customer that are beyond what the software provides.
Date: Monday, January 11, 2015
Networking/social time: 6:00-7:00pm
Presentation time: 7:00-8:00pm+
Location: IHOP Restaurant, 4200 Great America Parkway, Santa Clara, CA 95054
Note: You don’t have to be an official STC member to attend the meetings.