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At Microsoft, we are working to make technical content everyone’s responsibility. This presentation will focus on our efforts to increase collaboration across different disciplines at Microsoft by implementing open authoring strategies for areas like Azure using GitHub repos and Markdown. Our shift from a closed to open system enables our engineering, consulting, architecture, and support teams to actively engage and help drive up content satisfaction with customers. We’ll discuss our work to date, tools and best practices that are evolving to allow for collaboration, some of our plans for the future, as well as our lessons learned.
- How collaboration across disciplines drives customer satisfaction
- Open authoring strategies and tools that allow active collaboration across engineering, consulting, architecture, and support teams
- Challenges of open authoring and cross-discipline content accountability
- Best practices for sustainable collaboration
About Ralph Squillace
Ralph Squillace is a senior content engineer for the Microsoft Azure Infrastructure team based in San Francisco, California. He works directly with customers trying and breaking Azure, as well as writing, publishing, and teaching cloud and distributed architecture and devops development mainly on Linux workloads and working with Linux, Mac, and Windows. He’s responsible for much of the Azure CLI documentation, as well as Azure documentation for Docker, CoreOS, and various container orchestration systems such as Deis, Weave, Kubernetes, Mesos, and Docker’s machine, swarm, and compose for contained applications.
When he was young, he did his graduate work in history at the University of California, Berkeley. Yes, he is aware that he is supposed to be an historian; you don’t need to tell him. Instead, Ralph started his software career with OLE32 and then COM, after which he was a developer for several years, working on tools and applications for Microsoft and several other Seattle–based companies. He began writing articles for developers with the threading, async, and remoting documentation for .NET 1.0.
He’s been around a bit since then. He worked on Windows Communication Foundation (WCF). He worked on Service Bus. He worked on natural language processing and analytics across Microsoft developer and third party sites to identify customer desires and real-world customer. He spent a year advising customers with the Azure Customer Advisory Team (Azure CAT) in the United States, Europe, and the Middle East, and delivering architecture presentations as well as developer presentations at conferences.
Date: Monday, November 14, 2016
Networking/social time: 6:00-7:00pm
Presentation time: 7:00-8:00pm+
Location: IHOP Restaurant, 4200 Great America Parkway, Santa Clara, CA 95054
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