Intermediate Technical Writer – South Bay

Organization: Innovatia
Contact Name: Deborah Stafford
Address: Tasman Drive, San Jose CA 95134
Phone Number: 506-674-5633
Email Address:
Web Site:
Job Title: Intermediate Technical Writer
Job Duration: 3 to 6 months ongoing

Works with internal and external organizations to develop, plan and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Ensures that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.

Duties and Responsibilities:

  • Conceptualize, plan, develop and write documentation sets, including complex technical material, with limited or no supervision.
  • Identify, plan for, and revise technical writing project requirements, and research complex source material for documentation projects.
  • Collaborate with cross-functional teams such as TAC, engineering, test, product marketing and other documentation teams to produce accurate, high quality documentation for our customers.
  • Define logical content strategy, content architecture, data model, schema design, descriptive metadata stewardship, topic set, taxonomy, and content data governance.
  • Work closely with stakeholders to understand business and technical requirements, analyze and define user requirements and user personas.
  • Understand business cases for creating newer content types and include them in short-term and long-term content strategies to stay ahead of the competition.
  • Assess, catalogue, and organize content inventory and define a content strategy to improve the structure of content, access to information, and relevancy of content to the targeted audience.

Business/Technical Knowledge, Skills, and Expertise:

  • High proficiency in networking technology and a thorough understanding of technical writing and project management.
  • Experience in producing user documentation including installation guides, configuration guides, CLI guides and Online Help documentation.
  • Excellent verbal and written communication skills.
  • Strong working knowledge and application of style guides and industry practices.
  • Understand business process flows, navigational flow, create wireframes, site maps, and use cases.
  • Possess a strong understanding of the value of conceptual, logical, and physical data modeling, and add value to content-centric organizations.
  • Possess an understanding of the fundamentals of information architecture, content strategy, and related taxonomies.
  • Have in depth understanding of content-systems related functions, processes, and editorial functions utilizing current web-based technologies and data architectures.
  • Have in depth understanding of DITA and related standards and tools.


  • Post-secondary education required
  • Knowledge of technical writing for highly complex networking technology
  • Teamwork
  • Ability to solve problems and make decisions
  • Innovation and learning
  • Industry knowledge
  • Ability to think globally
  • Customer focused
  • Leadership skills
  • Acknowledged technical expertise on product and domain
  • Be a customer advocate

To apply for this dynamic opportunity, upload your resume to

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.

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