Technical Writer – Mountain View

Organization: Shape Security
Contact Name: Doug Brook
Address: 800 West El Camino Real, Suite 250, Mountain View, CA 94040
Phone Number: 650-399-0400
Email Address: dbrook@shapesecurity.com
Web Site: https://shapesecurity.com
Job Title: Technical Writer
Job Duration: Full time

Description:
As a Technical Writer for Shape Security, you will work closely with some of the smartest engineers in web security to design and develop product documents that our users will love.

You should bring to this position user-centered thinking and strong experience in technical writing. You must be intensely curious about learning the details of our technology. In this role, you will work with the product, develop your own expertise in using it, and write clear explanations that show information security engineers, web application developers, and network administrators how to design, configure, deploy, and manage Shape’s products in large scale web infrastructure environments.

Apply at https://jobs.lever.co/shapesecurity/398b96df-2f3b-4784-9c03-828f92f641c0.

Responsibilities:

  • Write, publish, and maintain technical product documentation such as user guides, product references, and release notes for internal and external audiences
  • Collaborate with product managers and service engineers to identify user needs and use cases
  • Build and maintain strong relationships with software engineers and content experts to create correct, complete user documentation

Required Skills and Experience:

  • Writing and editing experience in a technical environment. (Must provide writing samples.)
  • Ability to understand complex technical topics and explain them simply and effectively
  • Problem solving skills
  • User-centered thinking for content design and architecture
  • Procedural writing
  • Multi-tasking and handling changes in requirements or schedule
  • Understanding of how computer systems and the internet works
  • Experience with MadCap Flare, XML, single sourcing, minimalist writing, and content chunking

Desired Skills and Experience:

  • 3+ years of technical writing experience in a technology company
  • Understanding of technologies in one of the following domains:
    • Networking
    • Security
    • Web applications
    • Mobile applications
  • Experience with JavaScript, JIRA, Confluence, and git are a plus
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