Technical Writer – San Jose

Organization: Harmonic Inc.
Contact Name: Julie Lieber
Address: 4300 N. 1st St, San Jose, CA 95139
Phone Number: 408-543-23456
Email Address: julie_lieber@yahoo.com
Web Site: https://www.harmonicinc.com
Job Title: Technical Writer
Job Duration: Permanent
Description:

We are looking for an eager, super sharp, self-sufficient Technical Writer to join our Technical Publications group, members of Harmonic’s global Technical Assistance team.

To succeed in this role, you must be hungry to learn about leading-edge video technologies, products and solutions. You will take full ownership of the documentation for a key application in Harmonic’s portfolio. You must thrive in a fast-paced and dynamic environment where a “can do” attitude is expected.

Responsibilities

  • Write, manage, and own a large help system and other product documentation for a complex management application
  • Gather, organize, and distill product changes into meaningful, high-value content for internal and external customers
  • Take charge of collecting, editing, and publishing information in product release notes
  • Collaborate with globally-dispersed Engineering, Technical Support and Product Management groups to determine additional documentation or knowledge deliverables
  • Contribute to the development of documentation and knowledge standards and best practices
  • Help conduct peer edits for content written in DITA

Minimum Qualifications:

  • At least five years’ experience in a technical writing role
  • Bachelor’s degree in English, Technical Writing, Computer Science, or related fields
  • At least three years of experience with RoboHelp
  • At least one year of experience writing topic-based content using an XML editor such as oXygen XML Editor
  • At least one year of experience with a bug tracking system such as Jira
  • Strong interpersonal skills
  • Exceptional organizational skills

Preferred Qualifications:

  • A proactive and open-minded attitude to resolving problems and delivering results
  • Experience documenting video technologies
  • Some experience working in an Agile development environment
  • Some experience working with Confluence
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