Sr. Technical Writer – Redwood City

Organization: APN Software Services
Contact Name: Abdul
Address: 520 Oracle Parkway, Redwood City, CA 94538
Phone Number: 510-623-5049
Email Address: abdul@apninc.com
Web Site: www.apninc.com
Job Title: Senior Technical Writer – JIRA & Cloud
Job Duration: 9 months

Description:

This position needs good exposure to tools and technologies. People who have experience in working on Cloud infrastructure will be well suited for this role. The client is looking for:

  • An energetic, outgoing technical writer with a broad range of experience in cloud platform engineering, software development, and an understanding of how a global service-centric organization works
  • Someone who is comfortable with building relationships with highly technical internal stakeholders, know how to interview service engineers who are too busy to give interviews, and have the ability to convert technical content to internal standards without changing the meaning
  • A leader, a self-starter, and a fast learner who takes initiative and is adaptable to process changes. This is a position with a lot of autonomy and opportunity to build and implement information architecture
  • Someone that enjoys a challenge and seek to influence your work and working environment

Requirements

  • 5+ years’ experience with Bachelor’s degree in a writing-intensive field or significant work experience in start-ups or fast-paced enterprise technology-development environments
  • Impeccable written English skills
  • Strong team-player attributes with outstanding communication, organization, and interpersonal skills
  • Strong time-management and prioritization skills
  • Information gathering and interviewing skills
  • Experience in developing internal engineering documentation
  • Experience in using Confluence to develop large document libraries
  • Comfort with swiftly changing dynamic software development situations
  • Ability to learn new technologies quickly
  • Ability to establish and follow style and usage guidelines
  • Ability to drive, follow, and evangelize cross-team processes
  • Experience in, and commitment to, capturing and maintaining institutional knowledge
  • Knowledge of cloud infrastructure concepts and technologies
  • Knowledge of Wiki markup, HTML, and XML
  • Experience in using enterprise-grade bug-tracking systems such as JIRA
  • A proven history of fearless hands-on product use and a strong user advocate mentality
  • Bonus Experience to help get your foot in the door:
    • People management experience or leadership of a significant documentation team effort
    • Experience in working with SMEs and cross-functional teams across various time zones
    • Experience in using authoring, desktop publishing, and graphics software

What You’ll Do

  • Write highly technical internal content for SaaS Service Center and Service Desk programs
  • Work closely with engineers and internal stakeholders to develop a strong, functional, up-to-date, and well-curated internal knowledge base
  • Work closely with engineers and SMEs to build out internal documentation sites
  • Deliver accurate technical and functional documentation on time and with a high degree of quality
  • Build a knowledge base that is discoverable, easy to use, and understandable to our internal teams
  • Document best practices across the organization in real time
  • Contribute to strategic initiatives around onboarding new products, developing standard operating procedures, and developing automation tooling
  • Work closely with other members of the technical content team to ensure uniformity in workflow and writing style
  • Collaborate with trainers to develop learning materials for the SaaS organization

Why Join the SaaS Operations Documentation Team?

The Oracle SaaS Operations Documentation team is part of Production Engineering and Operations (PE&O) that delivers IT services to run Cloud. At SaaS operations, you can have significant strategic and technical impact by helping to build innovative technical content from the ground up. These are exciting times in our space—we are growing fast, still at an early stage, and working on ambitious new initiatives.

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