Technical Writer – North San Jose

Organization: Arlo Technologies, Inc.
Contact Name: Teri Diaz
Address: 350 Plumeria Drive, San Jose, CA 95134
Phone Number: 408-890-3665
Email Address: tdiaz@arlo.com
Web Site: www.arlo.com
Job Title: Technical Writer
Job Duration: Full-time

Description:

The primary purpose of this role is to write, edit, standardize, and finalize end-user documentation and knowledge base articles for hardware and related software applications. The ideal candidate possesses excellent written and verbal communication skills and is a superb analytical thinker who is able to simplify complex topics for a non-technical audience. Procedural writing samples will be required.

This position is based in Arlo’s North San Jose office.

Daily tasks and responsibilities:

  • Work cross-functionally with Engineering, Support, Product Marketing, and Localization teams to create and update documentation and knowledge base articles to comply with tech writing best practices and corporate style guidelines
  • Review published materials and recommend revisions or changes in scope, format, and content

Required skills and competencies:

  • Curiosity and passion for learning new technologies
  • Experience writing and editing technical documents and public-facing communications
  • Strong attention to detail
  • Ability to:
    • Comply with style guidelines and restructure existing documentation to improve usability and branding consistency
    • Ensure consistent proper usage of grammar, spelling, and punctuation
    • Work with subject matter experts to ensure accuracy of technical content
    • Communicate technical information to audiences with a wide range of technical knowledge
    • Learn new concepts, tools, and processes quickly
    • Multitask and juggle competing priorities
    • Plan and prioritize multiple projects simultaneously while adapting to changing deadlines and requirements
    • Deliver quality documentation under tight deadlines
    • Work both independently and as a member of a team in a fast-paced environment

Desired skills:

  • Knowledge of or experience with IoT products
  • Experience with tech writing tools; InDesign, Photoshop, and Illustrator experience a plus
  • Experience with knowledge base tools; Salesforce Knowledge experience a plus
  • Ability to optimize content for search engines
  • Knowledge of HTML
  • Familiarity with JIRA and Confluence

Apply at: https://chp.tbe.taleo.net/chp01/ats/careers/v2/viewRequisition?org=NETGINC&cws=37&rid=3330

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