Author Archives: Daniel

Senior Technical Writer – San Jose

Organization: FICO (Fair Isaac)Contact Name: Christa HoelscherAddress: 181 Metro Drive, San Jose, CA 95110Phone Number: 760-468-4081Email Address: ChristaHoelscher@fico.comWeb Site: Title: Senior Technical WriterJob Duration: Staff position FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in … Continue reading

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November 17, 2014 Meeting – Engaging Technical Publications with Training and Support

November 23 update: Did you miss the presentation? You can download the PowerPoint slides here (zip). While it is generally agreed that technical communication should be created with knowledge of the intended audience, gaining direct access to that audience can … Continue reading

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API Documentation in the Intercom

If you are interested in learning more about API documentation, check out the September 2014 issue of Intercom, the STC monthly magazine, which focuses on API documentation. Go to and download the PDF. Be sure to read the articles … Continue reading

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September 15, 2014 Meeting – Content Marketing Meets Intelligent Content Engineering: The Making of The Language of Content Strategy

Time is in short supply. Deadlines are tight. Resources are even tighter. If you’re like most content professionals, you have dozens of great ideas but not enough time, money or experience to bring them to life. But it doesn’t have … Continue reading

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My STC Summit Experience 2014

By Nathaniel Lim I had the privilege of attending the Society for Technical Communication’s 61st Annual Conference (STC Summit) in Phoenix, Arizona, May 18-21. It would be impossible to tell you everything I learned and experienced in the limits of … Continue reading

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January 2014 – Videocast: Multi-screen Help Authoring

Video Recording for STC Silicon Valley Members Joe Welinske introduces the concept of responsive design and multi-screen authoring for technical communicators. He includes demonstrations of how to craft your content to support varying screen dimensions and user interaction types like … Continue reading

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September 2013 – Key Trends in Software UA Webinar

Key Trends in Software UA User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop … Continue reading

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