Author Archives: Linus Chan

August 21, 2017: The Editor as Collaborator: Communication Makes the Difference

Editing skills play an important role in quality technical communication. However, even the most skilled editors need to communicate professionally and effectively with their writers. This presentation explores how effective communication with colleagues and clients can help editors enhance team … Continue reading

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April 17, 2017: Continuous Delivery Is Not Just For Software

Continuous delivery (CD) and application release automation (ARA) are usually associated with software. These methodologies can be extended to other parts of your business, such as technical documentation. The output of a build/deploy/test/release software process and a build/publish tech doc … Continue reading

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March 20, 2017: Leveraging Structured Authoring / DITA Techniques When All You Have are Unstructured Tools

You’ve heard the buzz about structured authoring and DITA: how great it is for efficient content reuse, how it enforces consistency, how it guides our writing for topic-based presentation… But what if there’s no budget for new tools, no time … Continue reading

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