March 6, 2015 Webinar: Key Trends in Software User Assistance

Join us this Friday, March 6 at noon PST for a webinar with Joe Welinske.

Key Trends in Software User Assistance

User assistance is much more than “Help.” It encompasses a wide range of skills and technologies that are combined to improve the software user’s experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems.

Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding.

This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.

About Joe Welinske

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more.

For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington. Check out the Events page for upcoming classes and industry presentations.

Webinar Details

When: Friday, March 6, 2015, 12:00 – 1:00pm PST
Where: Online through GotoMeeting
Cost: None. The webinar is given free of charge, sponsored by Google and the STC Silicon Valley Chapter.

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