Senior Technical Writer – San Jose

Organization: FICO (Fair Isaac)
Contact Name: Christa Hoelscher
Address: 181 Metro Drive, San Jose, CA 95110
Phone Number: 760-468-4081
Email Address:
Web Site:
Job Title: Senior Technical Writer
Job Duration: Staff position

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

Job Summary

Senior technical writer to support the Analytics Workbench product.

What You’ll Contribute

  • Proactively learn about the FICO products to which you are assigned.
  • Work with development team to define the documentation deliverables for each release.
  • Research, write, and edit the deliverables.
  • Coordinate the production and handoff of all final deliverables.
  • Proactively explore architectural and platform issues relevant to the products, and provide technical assistance to sales, marketing, support and other technical writers.
  • Frequently interact with Product Managers, Development and QA teams, subject-matter experts, and the Technical Publications team.
  • Interaction is both scheduled and ad hoc in our iterative development environment.
  • Work with other technical writers across FICO to look for ways to continually improve our processes and procedures.

What We’re Seeking

  • BA/BS degree in Technical Writing, English or Computer Science.
  • Significant technical writing or software development experience, or the equivalent combination of work experience and education—all candidates will be asked to provide writing samples.
  • Proven ability with English spelling, grammar, punctuation, syntax and composition rules and a clear business/technical writing style.
  • Experience writing topics in DITA and working with a content management system.
  • Familiarity with Java or another object-oriented programming language.
  • Experience writing programming guides and API references.
  • Experience working in an Agile environment is a plus.
  • Familiarity with XML and HTML.
  • Experience creating videos is helpful, but not required.
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