Qontext is an enterprise-grade social collaboration platform for internal use at corporations. With Qontext, you can create groups, post status updates, post articles, create wikis, blogs, and more. You can also have an employee directory and follow people. As professional communicators, Qontext can benefit us all, and this presentation will show you how.

Bio: Samir Ghosh has been building and marketing social and collaboration SaaS and software solutions for 25 years at companies including Qontext, Microsoft, IBM, Lotus, GE/Intellution. At Qontext, the leading social contextual collaboration provider, Samir leads business development and strategy. Previously, Samir worked on Microsoft’s enterprise platform compete strategy and initiatives. At Lotus, Samir helped launch and build Lotus Notes business globally and was considered one of the top collaboration experts in the world. Samir Ghosh has an MBA from UCLA Anderson, an International Business Diploma from Stockholm School of Economics, and a BS in Computer Science from WPI.

Description

Technical Expertise:
• Excellent ability to write clear, concise, and correct Help topics and hard-copy user documentation
• Ability to manage own time and projects
• Ability to communicate with subject matter experts and convert knowledge received to audience-specific deliverables
• Familiarity with enterprise-wide IT service management technology
• Familiarity with Agile software development cycles
• Familiarity with IT Infrastructure Library process (ITIL)
• Ability to set up own work space, loading/unloading software, and general problem-solving
Qualifications:
• 6+ years technical writing
• Experience with MadCap Flare preferred
• Other help authoring required
• Enterprise software experience required
• Experience with Agile Methodology
• Experience with Captivate or other multimedia tools
• Experience with Windows operating system
• A plus: Experience with XHTML and XML authoring tools
• Facility with FrameMaker 7.0 or equivalent
• Facility with Adobe Acrobat and converting documents to PDF
• Facility with MS Office Suite
• Experience with screen capture and graphics tools
• Experience with SourceCode Management Systems
• A plus: ITIL
• Bachelor’s Degree or equivalent experience

www.lionbridge.com

Description

As a member of the Documentation Team, you write documentation that helps people successfully deploy and customize Guidewire web applications. Your audience includes business analysts, technical consultants, CTOs, and various levels of programmers. All of them need to understand abstract concepts, as well as the use and configuration of our applications. Your audience is diverse, including external audiences at customer sites and internal consultants who work with customers.

Requirements

* 5+ years experience writing about complex software
* Strong knowledge about web applications
* Working knowledge of web-related standards such as HTML, HTTP
* Working knowledge of Object Oriented Programming (OOP) concepts and terms
* Reads and understands OOP code, ideally Java or JavaScript
* Can write code to test assumptions and to write short documentation examples
* Can talk about and answer questions about technologies that you used
* College degree in Computer Science, Technical Writing, English, Engineering,
or any degree or experience that demonstrates rigorous technical study
* Familiarity with basic database concepts and terminology

Also desired:

* Experience with reading XML files (and understands the use of XSD files)
* Experience with network protocols and standards such as SOAP, WS-I
* Experience writing about Enterprise web applications
* Experience in an Agile environment
* Experience writing documentation to be translated into other languages
* Proficiency with authoring tools such as Adobe FrameMaker

www.guidewire.com

Description

The Technical Writer will be responsible for documentation for our Platform Services team. Documentation will be about our API and developers are the target audience.

RESPONSIBILITIES
• Provide detailed documentation for current and proposed technology solutions and new products.
• Utilize functional requirements and technical designs to build full-cycle documentation (web-based, offline PDF, FAQ, etc.).
• Interact with product management and technology development to publish new documentation and revised documentation relating to key business objectives. Documentation must conform to industry standards and be tailored to meet the needs of the intended audience.
• Partner with Business users, technology development, and project managers from across the enterprise to ascertain documentation needs and articulate and transform those needs into a technical documentation artifacts.
• Leverage interpersonal skills to work in a team environment and communicate effectively across a variety of stakeholder groups.
• Develop high quality presentations, documentation, and analytical materials for consumption by senior management and external clients.

Qualifications:

• 3+ years of experience in technical writing experience
• Technical writing experience with developers as primary audience.
• Display the confidence and drive to influence and energize the organization through excellent written communication and presentation skills.
• Strong experience with version control
• MS Office, Adobe, and HTML publishing skills
• Prefer experience in documenting features and functions of APIs
• Prefer experience in financial services and/or advanced technology/start-up businesses
• Bachelor’s Degree in Business, Management, CS or MIS.

www.etrade.com